Volusia Cares RISE Program Appeal

Process to Appeal Denial

Appeal Eligibility
Individuals may appeal if:

They received a denial letter for your application, and
They believe the denial was in error and that you meet all eligibility requirements.

Denials are based on one or more of the eligibility criteria for the program not being met.

Eligibility Criteria Recap, Full Details HERE
Specific to Rent assistance:

Income (last 30 days) under 200% of federal poverty guidelines
No more than 2 months past due on rent
If rent owed exceeds 2 months, you must provide proof of agreement/resolution with landlord
No open eviction case
Landlord must agree to accept assistance
Not in government-assisted housing
Must present a valid hardship

Specific to Mortgage assistance:

Documentation Required:

Driver’s license, Florida state-issued ID, or Passport for each person in the household eighteen (18) years of age or older.
Driver’s license, Florida state-issued ID, Passport, birth certificate or immunization record for each person in the household seventeen (17) years of age of younger.
Social Security card, income tax statement or social security award letter for all household members, with the exception of children younger than sixty (60) days old.
Proof of all income (employment, recurring benefits) from the past thirty (30) days.
Current rental/lease agreement or mortgage statement.
Past due or 3-day eviction notice.

How to Submit an Appeal
Submit online via this Request to Appeal Denial form.

Appeal Timeline

Acknowledgment of receipt of your appeal will be sent within five (5) business days via email or mail.
Review of the request by Volusia Cares leadership team will be completed within ten (10) business days of the receipt.
You may be contacted to submit additional documentation to be considered.
Final decision will be provided within thirty (30) days, via email or text, from the date the request for appeal was submitted.